Paying with Stripe on Our Platform

How Payments Work

When you subscribe or make a purchase:

1. You enter your payment details (e.g. credit card)

2. Your payment is securely processed by Stripe

3. You receive a confirmation and (if applicable) an invoice

We do not store your payment details ourselves—everything is handled securely by Stripe.

Security & Privacy

Your payment information is protected using industry-leading security standards:

• PCI-compliant infrastructure

• Encrypted payment data

• Secure authentication (e.g. 3D Secure when required)

Stripe ensures that your data is handled according to strict international regulations.

Accessing Invoices & Billing Information

After each successful payment, you will automatically receive:

• A payment confirmation

• An invoice (for subscriptions or one-time purchases)

You can also access your billing history anytime through the Customer Portal (see below).

Managing Your Subscription (Customer Portal)

We provide a self-service billing portal powered by Stripe, where you can manage everything related to your subscription.

In the portal, you can:

• Update your payment method

• View and download invoices

• Change or cancel your subscription

• Check your billing history

👉 You can access the portal via the “Subscription” section in your account: https://app.Lumi.education/dashboard/user/account/subscription

Updating Your Payment Method

If your payment fails or your card expires, you can easily update your details:

1. Open the Customer Portal

2. Click on “Update payment method”

3. Enter your new payment details

Your subscription will continue without interruption once the payment method is updated.

Cancelling Your Subscription

You can cancel your subscription at any time:

1. Open the Customer Portal

2. Select your active subscription

3. Click “Cancel subscription”

You will retain access until the end of your current billing period (unless stated otherwise).