Troubleshooting Common Issues

If something isn’t working as expected, don’t worry—many issues can be resolved quickly with a few simple steps. This guide will help you identify and fix common problems.

Refresh the Page

Sometimes, a temporary glitch can cause features to stop working. Simply reloading the page can resolve the issue.

Clear Your Browser Cache

Your browser stores temporary files (cache) to speed up loading times, but outdated data can sometimes cause problems.

Try this:

  • Clear your browser cache

  • Reload the page

This often fixes display issues or unexpected behavior.

Try a Different Browser or Device

If the issue persists, switch to another browser (e.g., Chrome, Firefox, Edge) or try accessing the platform from a different device. This helps determine if the problem is browser-specific.

Disable Extensions

Browser extensions (such as ad blockers) can sometimes interfere with functionality. Temporarily disable them and check if the issue is resolved.

Check for Updates

Ensure your browser is up to date. Older versions may not support all features properly.

Still Having Trouble?

If none of the steps above solve the issue, please contact support via https://feedback.Lumi.education and include:

  • A description of the problem

  • Screenshots (if possible)

  • Information about your browser and device